Verint How-To Videos

1
How To: General System Videos
- Overview & Navigation of Verint
- How To: Creating Organizations
- How To: Creating Users & Managing Profiles
2
How To: WFM Specific
- How To: Creating Work Queues & Skills
- How To: Creating Activities
- How To: Create Shift Events & Shifts
- How To: Create Work Patterns
- How To: Create Assignment Rules
- How To: Create Rotations
- How To: Update a User Profile Min & Max Hours & Assign Work Patterns
- How To: Create a Campaign & Scheduling Period
- How To: Link Work Queues to a Scheduling Period
- How To: Check Queue Analytics to see if real phone data is flowing into customer system
- How To: Create a Forecast & add Shrinkage
- How To: Add Service Goals to Forecast
- How To: Generate a Schedule
3
How To: QM Specific
- How To: Create a Form
- How To: Create a Shared Inbox
- How To: Create a Flag
- How To: Use Assignment Manager